Términos del servicio

 

TERMS OF SERVICE

OVERVIEW

Welcome to Auvenli. The terms “we,” “us,” and “our” refer to Auvenli. Auvenli operates this website and online store, including all related information, content, features, tools, products, and services offered to you (the “Services”).

Our store is hosted by Shopify, which provides us with the e-commerce platform that allows us to offer our products and Services to you.

By visiting our website, using our Services, or purchasing something from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.

You must not transmit viruses, malware, or any code of a destructive nature.

A breach or violation of these Terms may result in termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that information you provide through the website, excluding payment information, may be transferred over various networks and adapted to technical requirements. Payment information is encrypted during transmission where applicable.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

SECTION 3 — PRODUCTS AND SERVICES

We make reasonable efforts to display our products, descriptions, photographs, colors, and specifications as accurately as possible. However, we cannot guarantee that your device will display colors or other product characteristics perfectly accurately.

Product descriptions, pricing, availability, and other information may be changed at any time without prior notice.

We reserve the right to discontinue products, limit quantities, or restrict sales where reasonably necessary.

SECTION 4 — ORDERS

By placing an order with Auvenli, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability, payment problems, or incorrect customer information.

Payment must be successfully processed before an order can be fulfilled.

Please review your order carefully before completing your purchase. Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

Returns and refunds are handled according to our Refund Policy.

SECTION 5 — PRICES AND BILLING

Product prices, discounts, promotions, and offers may change without prior notice.

The price charged for a product will be the price displayed at checkout when the order is placed, subject to correction in the case of an obvious pricing or technical error.

Unless otherwise stated, applicable shipping charges, taxes, duties, or other charges will be displayed or calculated where applicable.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information for all purchases.

SECTION 6 — SHIPPING AND DELIVERY

Estimated delivery times displayed on our website are estimates and are not guaranteed.

Delivery times may be affected by carrier delays, customs processing, weather conditions, holidays, high-volume periods, incorrect shipping information, or other circumstances outside our reasonable control.

If your order arrives damaged, defective, incorrect, or you experience a significant delivery problem, please contact us at support@auvenli.com so we can review the situation and provide an appropriate solution.

Customers are responsible for providing an accurate and complete delivery address when placing an order.

SECTION 7 — RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

We currently offer eligible customers a 30-day period after receiving their order to request a return, subject to the conditions and exclusions stated in our Refund Policy.

Before returning any product, please contact us at support@auvenli.com. Products returned without prior authorization may not be accepted.

SECTION 8 — ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information available through our Services is accurate and current.

However, occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.

SECTION 9 — THIRD-PARTY TOOLS AND SERVICES

Certain content, products, features, payment services, applications, or functionality available through our website may be provided by third parties.

Your use of third-party services may also be subject to the terms and policies of those third parties.

We are not responsible for third-party websites, services, or content that we do not own or control.

SECTION 10 — SHOPIFY

Our store is powered by Shopify, which provides the technology that enables us to operate our online store and offer the Services.

However, purchases made through our store are transactions directly between you and Auvenli. Shopify is not the seller of the products offered by Auvenli.

SECTION 11 — PERSONAL INFORMATION

Your submission of personal information through the Services is governed by our Privacy Policy.

Because our store uses Shopify, certain personal information may also be processed by Shopify and other service providers as necessary to provide payment processing, order fulfillment, analytics, fraud prevention, and other e-commerce functionality.

SECTION 12 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through the Auvenli website, including our branding, graphics, text, layouts, logos, photographs, videos, and other original materials, is owned by or licensed to Auvenli and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without prior written permission.

Third-party trademarks, logos, and other intellectual property remain the property of their respective owners.

SECTION 13 — USER COMMENTS AND FEEDBACK

If you submit reviews, suggestions, ideas, feedback, photographs, or other content to us, you grant us permission to use that content for legitimate business purposes, including operating, improving, and promoting our Services, to the extent permitted by applicable law.

You represent that content submitted by you does not violate the rights of another person or entity and does not contain unlawful, abusive, defamatory, malicious, or misleading material.

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 14 — PROHIBITED USES

You may not use our website or Services to engage in unlawful activity, violate intellectual property rights, transmit malicious software, collect personal information unlawfully, commit fraud, impersonate another person, interfere with the security of the website, or otherwise misuse the Services.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or other protections that cannot legally be excluded under applicable law.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Auvenli and its service providers, contractors, affiliates, employees, and representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services or products purchased through the Services.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Auvenli harmless from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful use of the Services or material violation of these Terms.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.

SECTION 19 — TERMINATION

We may suspend or terminate access to our Services if these Terms are materially violated or where otherwise permitted by applicable law.

Obligations and liabilities incurred before termination will survive termination where applicable.

SECTION 20 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement governing your use of our Services.

SECTION 21 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by and interpreted in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available to them under applicable consumer protection law.

SECTION 22 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms from time to time.

The most current version will be available on this page. Where required by applicable law, we will provide notice of material changes.

Continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 23 — CONTACT INFORMATION

Questions about these Terms of Service, your order, or our Services can be sent to:

Auvenli
Email: support@auvenli.com

© 2026 Auvenli. All rights reserved.