Shipping policy

SHIPPING POLICY

Free Shipping in the United States

We’re happy to offer FREE standard shipping on all U.S. orders. There is no minimum purchase required.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery

After processing, most U.S. orders are expected to arrive within approximately 5–10 business days.

Please note that delivery times are estimates and are not guaranteed. Delivery may occasionally take longer depending on your location, carrier availability, holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@auvenli.com.

Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.

Delayed, Lost or Damaged Orders

If your order arrives damaged, appears to be lost, or experiences a significant delivery delay, please contact us at support@auvenli.com with your order number and relevant details.

We will review the situation and work with you to provide an appropriate solution.

Shipping Area

We currently ship to customers within the United States.

Questions

If you have any questions regarding your order or shipping, please contact us at:

Auvenli
support@auvenli.com